Refund policy

You are entitled to either a refund, repair, exchange or credit if the products you’ve bought are faulty, not as described, or not fit for the purpose for which they are designed.

It's important to us that you are happy with your purchase, but please be mindful that we don't automatically give refunds for change of mind. If you are not completely satisfied with your purchase, please contact us and we will work with you to try to find a mutually agreeable solution.

If your return is related to a warranty issue, please allow us reasonable time to conduct a warranty assessment on the product. Sometimes this means we have to send the product back to our supplier or an external warranty assessor. Be assured we will always try to do this as quickly as humanly possible.

In some cases returns will attract a restocking fee of up to 20% (with the exception of warranty claim), we will discuss this with you at the time.

Requests for returns will only be accepted within 30 days of you receiving the goods (with the exception of warranty claim). No returns will be accepted unless we are contacted first. If we agree to accept a return for anything other than a warranty claim, you may be responsible for return shipping costs. Credits and refunds are limited to the cost of the goods excluding freight charges in most cases.